Deleting your account, from inside the app
This is a delete, not a request. It happens while you wait, and it cannot be undone. If you want to keep a copy of anything, save a backup first: Settings, then Backup & data, then Save a backup.
Your subscription is separate, and this is the part that costs money
Deleting your account does not cancel a subscription billed by Apple or by Google Play, and we cannot cancel one for you. Apple and Google keep charging until you cancel it yourself, in your App Store subscriptions or your Google Play subscriptions. Cancel it there first, then come back and delete the account. A subscription billed by Cashrou on the web is cancelled for you before the account is deleted, so you are not charged again.
Erasing your data but keeping your account
If you want to start over rather than leave, erase instead of deleting. Open Cashrou, go to the Settings tab, tap Backup & data, tap Erase all data, and confirm.
This clears your Cashrou records from the account, on every device signed in to it, and puts you back at the beginning of setup. Your account, your email address and your subscription are untouched.
What erasing removes
What deleting the account removes
Everything above, plus the account itself: your name, your email address, your birthday if you entered one, your settings and every record held against you. The privacy policy sets out what is stored and who processes it.
Two things are kept on purpose, and neither is your address: a one way scramble of it, so that closing the account and opening a new one cannot claim the free week or an invite month a second time. It cannot be turned back into your address and it is used for nothing else.
Deleting the app
Deleting Cashrou from a device removes the copy held on that device and nothing else. It does not delete your account or the records in it, because those are what your other devices and the web app sign in to.
If you cannot reach the screen
You have to be signed in on the device to delete the account from it, because that is what proves the account is yours. If you cannot sign in, email us from the address you signed up with and we will delete it within 30 days.
Email us to delete your account →Support communications
Anything you sent us separately by email lives in our inbox rather than inside the app, so neither erasing nor deleting removes it. Ask in the same email and we will delete that too.
Contact
XCAVAR LLC, Miami, Florida, United States. hello@cashrou.com