Cashrou Support
There is no support department. The email goes to somebody who works on the app, and they answer it.
- What to include
- Email the Cashrou team with a description of the issue, whether you were on the iPhone app, the iPad app or the web, and the steps that caused it. Do not send full account numbers, passwords, bank credentials or other sensitive information: we never need them.
- What we never need
- Passwords, full account numbers or bank credentials. Cashrou has no use for any of them.
- Response
- We aim to review support messages within a reasonable business period. Response times are not guaranteed and may be longer during testing or before public launch.
The eight we are asked most
If the answer is here it is faster than waiting for us. If it is not, write to us and it probably should be.
Where is my data stored?
In your Cashrou account, on our servers, which is what lets the iPhone app, the iPad app and the web app show the same plan. Cashrou also keeps a copy on each device so it works offline. The privacy policy sets out what is stored and who helps us store it.
How do I start a new month?
Move to an upcoming month in the Payday tab. Cashrou can copy the latest routine as presets while resetting bills to unpaid.
How do shared accounts work?
Mark an account as shared and set your ownership percentage. Net-worth calculations use your share rather than the full balance.
How do reimbursed bills work?
Enter the amount reimbursed by another person. Cashrou treats your share as the full bill minus the reimbursement.
How is debt payoff estimated?
Cashrou simulates payoff using your chosen method, minimum payments and available payoff budget. Results are estimates, not guarantees.
How do I delete my information?
You can erase your financial data from inside Cashrou. To delete the account itself and every record attached to it, email hello@cashrou.com. See the deletion instructions for more detail.
Does Cashrou connect to my bank?
No, and that is deliberate. There is no bank connection, no stored bank credentials and no transaction feed. You confirm your balances yourself, which takes about a minute a payday.
How do I sign in?
With a link sent to your email address, or with Sign in with Apple. There is no Cashrou password to create, forget or reuse. One account covers the iPhone app, the iPad app and the web app.
Or you may be looking for one of these
The four things people most often email us about, which are faster to do yourself.
Delete your account
Erase your data, or remove the account and every record attached to it.
OpenCancel a subscription
Two taps in the App Store, or from your account page on the web.
OpenPrivacy policy
What is stored, who processes it, and what we never receive.
OpenSecurity
How records are protected, and what is on you rather than us.
OpenTell us what happened
The more of it you can describe, the fewer rounds of email it takes.
- Which app you were in: iPhone, iPad or the web
- What you did, and what happened instead
- Never a password, a full account number or a bank credential
Prefer your own mail client? Write to hello@cashrou.com instead. Either reaches the same person.
XCAVAR LLC, Miami, Florida, United States. hello@cashrou.com